Annual Report 2025

MTF Board Chair Mark Darrow says the company’s consistent customer-first strategy is paying off.

“We deliberately took a slightly cautious approach to lending to ensure good customer outcomes, which has shown through low arrears rates and high customer satisfaction levels. Even in tough conditions, MTF continued to invest in technology and marketing, opened a new franchise, and maintained another record year for originator earnings.”

Key Highlights

• Sales and Performance: The year marked MTF’s third-strongest sales performance on record, with $792.2 million in new loans.
• Originator Earnings: Maintained record earnings of $91.6 million.
• Receivables: Finance receivables closed the year at $1.098 billion, down just 1.6 per cent on FY24.
• Shareholder Returns: The combination of underlying profit and originator earnings was more than $100 million for the second consecutive year.
• An NPS score of 81.9, compared to a financial services industry of just 16 in New Zealand.
• Dividend: The Board approved total dividends of 27.50 cents per share for the period – up 58 per cent on FY24.
• Special Dividend: MTF Board has declared a dividend of 17.5 cents, plus a special dividend of 10 cents per share - recognising strong business performance and the near completion of the Business Transformation programme - delivered at a cost well below initial estimates. This brings the total dividend to 27.50 cents per share.

Investing in the future…now

FY25 also saw major progress in MTF’s multi-year business transformation, including the launch of MTF Connect – a complete rebuild of the company’s technology infrastructure across lending, customer management, data, finance, HR, and marketing systems. The new systems have started to be rolled out to originators, and will continue through to the first half of 2026, delivering immediate experience improvements and financial efficiencies from FY27.

Standing by our people…

MTF Finance Chief Executive Officer Chris Lamers says 2025 tested the resilience of both customers and lenders – but for MTF, it was a year to stand by its people, not step back.

“While others walked away, we chose to stay and support our customers. Whether it’s helping someone buy their first home, backing a small business through a tough winter, or just finding a solution that works for a family’s weekly budget – these are the stories that make what we do real.”

"While others walked away, we chose to stay and support our customers."

2026 and beyond…

With new technology, new products, and a continued focus on supporting more New Zealanders and businesses, we’re stepping into the next chapter with confidence and purpose; building for the future while staying true to what makes us different – people. Our commitment to customers, communities, and each other continues to guide every decision. That’s the MTF way.