Lending Specialist - Dunedin

About us:
At MTF, our mission is to help New Zealanders get ahead by making lending about people again. We’re New Zealand’s money experts with locals helping locals all over the motu, powered by a world-class funding system.

100% New Zealand owned and operated since 1970, MTF provides personal and business loans to Kiwis old and new through our nationwide network of over 200 franchised offices, vehicle dealers and business partners. We’ve grown to be one of New Zealand’s iconic household-name brands, with business assets of more than $1B.

There is a strong sense of pride in the work we do. We have a fervent love for our Dunedin heritage but we’re a national business, and a team, who reach communities and customers right across New Zealand.

When you join MTF, you join a dynamic, innovative and highly trusted team. Whether you join our National Office, or one of our franchises, you’re joining team who share a deep passion for the communities we serve and doing the best for our customers, while also having an unwavering commitment to help our own people learn, grow, and thrive.

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About the role:
As a qualified Lending Specialist, you will provide expert financial advice and tailored lending solutions to our customers, ensuring their borrowing needs are met with exceptional customer service and top-tier service while adhering to service level agreements. This role involves assessing financial situations, guiding customers through the borrowing process, offering product information and financial advice, and ensuring compliance with all relevant regulations. The Lending Specialist is crucial in building and maintaining strong customer relationships while ensuring that all lending activities adhere to MTF's policies and regulatory requirements. This role will work with a range of financial products and lending solutions offered by MTF, including brokered products and services. Our mission is to be there when our customers need us, so these roles will be rostered to work six to seven days a week.

Our National Office is based in Dunedin, with a small satellite office in Auckland. We’re focused on finding the right person for the role, so if this sounds like you and you’re based in either of these locations, we’d love to hear from you!

Just some of the things you’re responsible for:

Assess and process loan applications end-to-end, making sound credit decisions in line with lending policies, service levels, and responsible lending requirements.
Deliver timely, high-quality customer service by responding promptly to enquiries, providing clear updates, and supporting a positive customer experience.
Provide accurate product information and financial guidance within scope, ensuring advice is compliant with legislation, conduct obligations, and MTF guidelines.
Build strong knowledge of lending products, regulations, and risk requirements to achieve the best outcomes for customers and the business.
Actively manage pending applications to improve loan-to-settlement conversion rates and overall performance.
Collaborate effectively across the team, contribute to continuous improvement and transformation initiatives, and uphold all compliance, safety, and policy standards.

You’ll need to have:

Previous experience in a lending role or a customer service role within the financial services industry (minimum 2 years' experience).
New Zealand Certificate in Financial Services – Level 5 (desirable).
Strong understanding of CCCFA and Anti-Money Laundering & Countering Financing of Terrorism rules and regulations.
Strong analytical and problem-solving capability – this role requires a high level of accuracy as you are working with numeric information and data.

What you’ll receive in return:

We’re a New Zealand business on a mission to be New Zealand’s favourite finance company, and we’re proudly based in Dunedin.
Work in a supportive, vibrant environment where teamwork, accountability, and delivering on commitments come first, and where people take pride in the work they do daily.
Take advantage of ongoing opportunities to get involved in all parts of the business, coaching, and mentorship to help you grow your skills and career.
Receive a competitive remuneration package, including fully funded medical insurance, performance incentives, flexible leave options, and other great benefits.
Build your career in Dunedin and experience the best of the South, all while contributing to a nationally recognised, iconic business.
Be part of a leadership team that truly supports one another — collaboration at this level is non-negotiable.

Sound like you?
Candidates should apply online via Seek with an updated CV and cover letter.

Did you know?
Studies show women and people from diverse backgrounds may not apply for jobs if they don't tick every box on the job advertisement.

If you're keen on any role at MTF but feel like you're not a 100% match, don’t worry! We still want to see your unique spark, so go ahead and apply. We appreciate varied perspectives and believe every individual brings something special to our team. In a nutshell - we want you to work here because you’re you!

Our recruitment process is fair and inclusive and just like most things in life, a one-size-fits-all approach doesn’t fit most. We think that approach is 'meh' anyway. If you need any special arrangements or a little extra support during your journey with us, that’s okay - just let us know either in your application or when you’re chatting with one of our lovely People and Capability team members.

We can’t wait to hear from you.

Candidates must possess a verified form of photo identification and the legal right to work in New Zealand. Any offer of employment is subject to clear reference checks, credit, Dow Jones Watchlist and criminal history checks. Please be advised that only those candidates shortlisted will be contacted.