Lending Adviser - Auckland CBD

About us:

At MTF, our mission is to help New Zealanders get ahead by making lending about people again. We’re New Zealand’s money experts with locals helping locals all over the motu, powered by a world-class funding system.

100% New Zealand owned and operated since 1970, MTF provides personal and business loans to Kiwis old and new through our nationwide network of over 200 franchised offices, vehicle dealers and business partners. We’ve grown to be one of New Zealand’s iconic household-name brands, with business assets of more than $1B.

There is a strong sense of pride in the work we do. We have a fervent love for our Dunedin heritage but we’re a national business, and a team, who reach communities and customers right across New Zealand.

When you join MTF, you join a dynamic, innovative and highly trusted team. Whether you join our National Office, or one of our franchises, you’re joining team who share a deep passion for the communities we serve and doing the best for our customers, while also having an unwavering commitment to help our own people learn, grow, and thrive.

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About the role:

Customer Service & Loan Processing:

Respond promptly to all customer communications, providing meaningful updates in a professional, clear and consistent way that reflects our brand and values.
Provide sound advice and demonstrate comprehensive understanding of products, regulations and requirements both within the business and in the context of the regulatory environments.
Prepare, process and track loan applications, ensuring all client information is accurate and validated.

Product Information and Financial Advice:

Provide clients with detailed product information and financial advice within the scope of the services offered.
Have a comprehensive understanding of our products, creating a pathway to yes and the best outcomes for our customers within the guidelines of the Responsible Lending Code and MTF Finance guidelines.
Ensure all advice and information provided is compliant with relevant legislation, regulations, and conduct obligations.
Limit advice to the products provided by the Lending People, in line with the "information only" policy supported by AMI (digital advice).

You’ll need to have:

New Zealand Certificate in Financial Services (Level 5), is required for this position.
Previous experience in a lending role or a customer service role, preferably within the financial services industry; and the ability to quickly grasp and work within legislative or regulated requirements.
Clear understanding of CCCFA and Anti-Money Laundering & Countering Financing of Terrorism rules and regulations is desirable.
Strong Microsoft Excel, Word and Outlook skills with an enthusiasm for, and ability to adapt to new technology.

What you’ll receive in return:

We’re a New Zealand business on a mission to be New Zealand’s favourite finance company.
We share our success with our team - our incentive schemes are based on both individual and business outcomes.
A dynamic and collaborative culture with a central and modern office space and a team who enjoy working together and are proud to be MTFers.
A supportive and vibrant culture where our people work together to deliver on our commitments.
Plenty of development opportunities, coaching and support.
Competitive remuneration package which includes fully funded medical insurance, performance incentives, and flexible leave options and benefits.
A broader leadership team who supports each other 100%.

Sound like you? Use one of the options below to apply.

Candidates should apply online via Seek with an updated CV and cover letter; however, a full job description is available upon request from our People and Capability team ([email protected]).

We can’t wait to hear from you.

Candidates must possess a New Zealand Driver Licence and the legal right to full-time work in New Zealand. Any offer of employment is subject to clear reference checks, credit reporting and police record checks. Be advised that only those candidates shortlisted will be contacted.