About the role:
The Recovery Specialist helps minimise MTF’s credit risk and losses through effective recovery and default management, supporting our network of originators. By providing exceptional service and guidance to originators and key stakeholders, the Recovery Specialist strengthens MTF’s overall credit risk management strategy.
Just some of the things you’re responsible for:
- Promptly responding to all enquiries in relation to customer loans where financial or non-financial default is imminent or has occurred.
- Supporting our network of originators with arrears management, asset recovery, and debt collection activity.
- Supporting our originators to comply with MTF credit policy and regulatory requirements as they relate to the recovery of an asset and any legal proceedings.
- Making recommendations on accounts that may require escalations or interventions.
- Identify, action, and follow up impaired customer loans until reinstatement or settlement.
- Initiate appropriate recovery action on impaired loans in alignment with intended customer outcomes, SLA’s and MTF’s policies and procedures.
- Issue account communications and produce documentation.
- Provide guidance on best practice debt collection and asset recovery.
You’ll need to have:
- Prior experience and expertise in the fields of Loan management and/or Credit is required.
- Familiarity with CCCFA and Anti-Money Laundering & Countering Financing of Terrorism rules and regulations (preferable)
- Strong Microsoft Excel, Word and Outlook skills with an enthusiasm for, and ability to adapt to new Technology
- Tenacious and resilient
- Collaborative working style
- Sound problem solving capabilities, with the ability to investigate and identify anomalies, outliers, or issues.
Candidates should apply online via Seek with an updated CV and cover letter; however, a full job description is available upon request from our People and Capability team ([email protected]).
